OttPlayer is a popular media player for streaming M3U8 playlists of your service providers. Like many IPTV players, the OttPlayer may sometimes experience issues with not working. However, you can resolve it easily by trying the basic troubleshooting methods. In this guide, we have provided the possible reasons for fixing the OttPlayer not working problem.
Why Is OttPlayer Not Working?
The reason for the OttPlayer not working issue will vary for each user. Below are the common reasons for the OttPlayer app not working problem.
- A poor internet connection
- Incorrect login credentials
- Outdated OttPlayer app
- Appearance of black screen
- Uncleared cache and data
- OttPlayer keeps buffering
Primary Fixes for the OttPlayer Not Working Issue
Try the below-mentioned troubleshooting methods first to resolve the OttPlayer not working issue.
Check the Internet Connection
The major reason the OttPlayer is not working is the weak internet connection on your device. So, you need to check the internet connection on your device using a third-party speed testing tool. If the connection is weak, you need to restart your Wi-fi router to make it better. Alternatively, you need to try connecting your device to other networks.
Enter the Correct Login Details
You might experience OttPlayer not working issues because of the wrong login details you entered in the app. When you type the login credentials manually, you may make some typographical mistakes. To avoid it, you must copy and paste the credentials from the subscription details you received from your provider.
Clear the OttPlayer App Cache
The uncleared cache in the OttPlayer will also cause buffering issues. Hence, you need to go to your device settings and select the OttPlayer to clear the cache. Doing this will resolve the issues with this app.
Restart and Update the App & Device
If the OttPlayer is not working still, then you need to restart the OttPlayer on your streaming device. Restarting the app will fix the temporary bugs and glitches in the app. If this doesn’t work, then you need to uninstall the app you are using currently and install the latest version on your device.
Next, make sure your device is running the latest firmware. If not, update it and restart the device to check if the OttPlayer works now.
Other Fixes for the OttPlayer Not Working Problem
If the problem is not fixed after trying the primary troubleshooting methods mentioned above, then you can try the other fixes provided here.
Try using a VPN
The IPTV service you integrate with this player might contain some location-specific content. To unblock it, you need to connect a VPN on your device as it spoofs your location. As there are many VPNs, we suggest you use NordVPN when OttPlayer is not working on your device. It also secures your online presence by masking the device’s IP address from third parties.
Change the Streaming Device
Sometimes the problem might be with the streaming device you are using. So, you need to install and use the OttPlayer on other compatible devices. If the application works on other devices, then you to resolve the problems with the device you used this app previously to use it again.
Check Your IPTV Subscription
If the IPTV subscription you integrated with this player is expired, it may not work. So, you need to check the status of your current IPTV subscription. If the IPTV subscription has expired, you need to renew the plan or get a new subscription to continue stream the service on the OttPlayer.
Get Customer Support
If you are unable to fix the problem by yourself, then you need to get customer support from OttPlayer. It offers customer support via Email (ottplayeriptv@gmail.com). You can use it to contact a representative and explain the issues you are facing. Do follow the instructions carefully to resolve the problem with the player.
Common Questions
The best IPTV services to stream on OttPlayer are Pure IPTV and Toucan IPTV.
The best alternatives to OttPlayer are Supa Legacy IPTV and IPTV Smarters.